General conditions of sale

We invite you to review the general conditions of sale of the supply and purchase of OLEA DRINKS SL products through the online store included on this website www.oleadrinks.com.

By requesting the purchase of a product and / or service through this website, the User is bound by these Conditions.

PRELIMINARY PROVISIONS
The present conditions of sale are applicable for all sales of articles of OLEA DRINKS S.L. (hereinafter, "Company") that have been made through the website www.oleadrinks.com (hereinafter, "website").
By placing an order, you warrant that you are over 18 years of age and that you have the legal capacity to enter binding contracts.
Orders may only be placed for the purpose of purchasing goods without intent to resell. Any resale or distribution of products purchased through this website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders, as well as those which have been requested by a customer with whom there may be a difference/controversy in previous orders or when there is reasonable doubt that may lead us to believe that the customer is performing any criminal activity.
We may update these general terms and conditions of sale, as well as the legal notice/privacy policy at any time. You can consult the updated version of both texts by clicking on the links "General Terms and Conditions of Sale" and "Legal Notice/Privacy Policy". You must be given the possibility to download the content of the texts.

Liability disclaimer
The sale of alcoholic beverages is strictly prohibited to individuals under 18 years of age. During the registration process, the User must declare and confirm that they are over 18 years of age and meets the minimum legal age for the purchase and consumption of alcoholic beverages in their location. If the User provides false information about their age and purchases any of the products offered, they will be solely responsible for all legal consequences that may arise from this action.

User obligations
Como usuario, estás obligado a comunicar a OLEA DRINKS S.L. todos los datos necesarios para el acceso y utilización de los servicios de este sitio web. Los datos facilitados deben ser veraces y actuales; debes ser consciente de que podemos hacer uso de ellos para ponernos en contacto contigo si fuera necesario.
Es indispensable que facilites toda la información que cataloguemos como obligatoria, ya que de no hacerlo no podremos cursar tu pedido. No seremos responsables en ningún caso de posibles retrasos o errores en la entrega como consecuencia del error u omisión de datos.
El usuario deberá hacer uso adecuado de los servicios incluidos en este sitio web, siempre en conformidad con el ordenamiento jurídico y no llevará a cabo ninguna actividad que dificulte o interfiera con su funcionamiento.

Security measures
As a user, you are obliged to communicate to OLEA DRINKS S.L. all the data necessary for access and use of the services of this website. The data provided must be truthful and up to date; you should be aware that we can make use of such data to contact you if necessary.
It is essential that you provide all the information that we classify as mandatory, otherwise we will not be able to process your order. We will not be responsible in any case for possible delays or errors in delivery because of error or omission of data.
The user must make proper use of the services included in this website, always in accordance with the law and will not carry out any activity that hinders or interferes with its operation.

CONDITIONS APPLICABLE TO ORDERS
All products offered on this website are marketed directly by:
OLEA DRINKS S.L.
Tax ID: B10757854
Address: AV. BLONDEL 11 3º 1ª - 25002 LLEIDA.
Registry data: Lleida Commercial Register: Volume 48355 Sheet: 149 Page B-581224 Inscription 3.
Telephone: 973940281
E-mail: info@oleadrinks.com

Purchase procedure
You will be able to browse the website until you find the desired item. Once located, by clicking on it, you will access all the detailed information offered by the website. From here you will be able to add the item to your purchase. When placing the order, you will be asked to enter all your details and finally confirm the order.
Once the purchase procedure has been completed, you will be able to select whether you wish to generate an electronic invoice, which will be sent to the User via E-mail. You can also request a paper copy of your invoice (at the end of the purchase process the user must be given the option to generate an electronic or paper invoice).

Coverage of the offer
The territory in which physical deliveries of the products are made is: Spain (Peninsula) and Portugal (Peninsula).
If a user is interested in receiving a product in another destination, we advise you to contact us through the contact form or by sending an E-mail to info@oleadrinks.com and we will inform you about it.

Availability
All orders are subject to availability. We are not responsible for the lack of stock or unavailability of products.
Check the selection of items available for sale through the website, as not all items offered in our stores, or which may appear in catalogs, websites or other presentations are available for this type of sale.
In the event that there is any lack of stock or unavailability of an item, OLEA DRINKS S.L. will contact the customer to communicate it immediately and offer a new delivery time or, if it is not possible to provide the product, proceed to its cancellation.
In case of any doubt, it is recommended to contact customer service.

Contract with OLEA DRINKS S.L. and acceptance of orders
The order will not be accepted by us until the amount has been charged to our account. When confirming the purchase, you will receive an E-mail as confirmation of acceptance. Only at that moment the contract between you and OLEA DRINKS S.L. will be formalized and only for the items listed in the shipping confirmation.

Confirmation and cancellation of orders
Prior to the completion of the order by you on the website, you will be able to review all the details associated with the order (amounts broken down into all the necessary headings - taxes, transport costs, item selection, etc.), and you will be able to correct anything you deem necessary.
After confirmation, it will not be possible to modify or cancel the order through the website. You will have to contact us. In this case, the order can only be modified or cancelled if the item has not entered dispatching phase from our warehouses.

Currency, taxes and prices
In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), all purchases from our website will be subject to value added tax. The applicable rate will be the one legally in force at any given time.
All prices are shown in Euros (€) and include taxes, unless by legal requirement, especially regarding VAT, a different matter is indicated and applied.
Prices may change at any time, but changes will not affect any previous orders or purchases carried out by the User.

Payment methods and security
Any order placed must be paid immediately upon confirmation of the order. Only orders for which payment has been completed and verified will be processed.

• Credit cards: VISA, VISA Electron, 4B and MasterCard are accepted. The amount of the order will be charged to the card, so you must indicate the name, expiration date, as well as the security code CW2 (found on the back of your card).
  This data will not be stored or manipulated by us, it will be registered directly in the payment gateway of the corresponding financial institution, in this case Redsys. If the charge cannot be carried out (for any reason), the order will be automatically cancelled.
  

Deliveries: types, deadlines and problems
Once payment has been received, your order will be prepared.

• Deliveries in Spain and Portugal: Except in cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on this website according to the shipping method selected by the User and in any case within a maximum period of 30 calendar days starting from the date of order confirmation.
  If at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the condition of the items. If any damage is found, you must detail it on the delivery note and contact us. We will repair or replace at no extra cost any items that have been damaged or lost in transit, provided that you notify us as soon as possible.
  Once the order has been delivered, it will become your property and, therefore, any damage that may occur will be your responsibility.
  

Returns
In the cases in which the User acquires products on or through the Website of the holder, the User has the following rights:

• Right of withdrawal: the User has the right to withdraw from the current contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
  To exercise the right of withdrawal, the User must notify via: OLEA DRINKS S.L. info@oleadrinks.com the decision to withdraw from the contract through an unequivocal statement. You can use the following model of withdrawal, although its use is not mandatory.
  To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right by the User is sent before the expiry of the deadline.
  • Consequences of withdrawal: In case of withdrawal by the User, we will refund all payments received by the User, including delivery fees (with the exception of the additional costs resulting from the User’s choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and in any event no later than 14 calendar days from the date on which we are informed of the User’s decision to withdraw from the current contract. We will proceed to carry out this reimbursement using the same means of payment used by the User for the initial transaction, unless the User expressly provides otherwise; in any case, the User will not incur any costs because of the reimbursement.
  • Return of defective products or shipping error: These are all those cases in which the User considers that at the time of delivery the product does not conform to what is stipulated in the contract or purchase order and therefore should contact OLEA DRINKS S.L. immediately and communicate the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
  • Guarantees: The User, as a consumer and user, enjoys guarantees on the products which can be purchased through this Website under the terms legally established for each type of product.

Partial invalidity
Should any part of these conditions of service be contrary to law and therefore invalid, this shall not affect the other provisions in accordance with the law. The parties undertake to renegotiate those parts of the terms of service which are invalid and to incorporate them into the remaining terms of service.

Modifications to the general conditions of sale
OLEA DRINKS S.L. reserves the right to modify the general conditions of sale without notice and may change, delete or add content and services presented hereby as the way in which they appear on their servers.
These changes must be accepted by the user each time the User makes a purchase of a product or service through the web.
In the event that some of the terms of the general conditions of sale are declared integral or unenforceable by a court decision, the remaining provisions shall remain in force.

Applicable law and jurisdiction
This site is located and operated in Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain without giving effect to the principles of conflicts of laws.
In those cases, in which the client is not a consumer or user or is domiciled outside Spain, the client will be subject to the Courts and Tribunals of Lleida, expressly waiving any other jurisdiction that may correspond to them.
If the user decides to use or consult this site outside Spain, they must bear in mind that they do so on their own initiative and that they are responsible for compliance with the relevant laws.
The present contract will come into force and will have full effect from the moment in which the acceptance of the client or user takes place.
This contract and, therefore, the general conditions that it incorporates along with the annexes (if any) in addition to being read on this website can be stored, archived and reproduced by the usual electronic or computer means.

Complaints and claims
The user can send OLEA DRINKS SL their complaints, claims or any other comments they wish to make through the contact details provided at the beginning of these Terms (General Information). In addition, OLEA DRINKS S.L. has official complaint forms available to consumers and users, which can be requested to OLEA DRINKS S.L. at any time using the contact details provided at the beginning of these Conditions (General Information). Thus, if OLEA DRINKS S.L. and the User emanate a dispute, the User as a consumer may request an out-of-court settlement of disputes in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr/.